[New] 86% of surveyed employers expect AI and information-processing technologies to transform their business operations by 2030, far more than robotics, automation or energy technologies.
The Manila Times
[New] McKinsey & Company Economic potential: McKinsey's baseline sizing for gen AI remains $ 2.6-$ 4.4 trillion of annual value across 63 use cases, with the bulk in customer operations, marketing & sales, software engineering, and R&D.
Generation Digital
[New] In 2026, agentic AI will become a cornerstone of industrial innovation, transforming operations in both Life Sciences and Food & Beverage manufacturing.
The Manufacturer
[New] Congress is set to increase the U.S. military's funding for cyber operations and defences under the fiscal year 2026 National Defense Authorization Act, advancing a cyber budget of approximately $15.1 billion.
Military.com
[New] Organizations that strategically plan and execute solar panel projects today will be best positioned to secure competitive advantage, strengthen energy independence, and future-proof their operations in a rapidly evolving global energy landscape.
Soleos Solar Energy Private Limited
[New] Threat actors with ties to the Democratic People's Republic of Korea (DPRK or North Korea) have been instrumental in driving a surge in global cryptocurrency theft in 2025, accounting for $2.02 billion out of more than $3.4 billion stolen from January through early December.
The Hacker News
[New] With 2026 approaching, more food delivery platforms are preparing to use autonomous robots in their daily operations.
https://oyelabs.com
[New] AI integrated with quantum computing will revolutionize maritime operations, enabling ultra-complex ocean simulations, advanced weather modeling, and real-time optimization of global shipping networks.
AI Vault - Discover & Compare AI Tools
[New] Autonomous vessels are expected to reduce operational costs by 60-70% and transform maritime operations by 2028.
AI Vault - Discover & Compare AI Tools
[New] ETLM Insights Blind Eagle remains an active and persistent regional espionage threat actor, with ongoing operations continuing to prioritize Colombian government institutions and associated public-sector entities, and possibly suspected to expand its footprints to other geographical regions.
CYFIRMA
[New] Red Team Assessment: China and Russia must prioritize developing indigenous alternatives immediately-Palantir's integration across Western C2 systems creates a single point of failure exploitable through insider threats, supply chain compromise, or targeted cyber operations.
Drone Warfare
[New] Predictive Analysis: Expect Russian forces to shift toward night operations with thermal camouflage, increased electronic warfare to disrupt drone command links, and potentially massed artillery preparation to suppress drone operator positions before mechanized pushes.
Drone Warfare
[New] Predictive Analysis: By 2027-2028, expect Chinese integration of satellite-independent navigation into operational drone swarms and autonomous maritime systems deployed in South China Sea operations, with hybrid sensor fusion becoming standard across PLA precision strike platforms.
Drone Warfare
[New] The modular approach will likely spawn a competitive ecosystem of plug-and-play payloads and mission systems, with AI-enabled autonomous operations becoming baseline requirements for contested electromagnetic environments by 2028.
Drone Warfare
Joby Aviation is making strong progress toward beginning commercial operations in Dubai as early as 2026.
AOL
By 2026, about 30% of enterprises are expected to automate over half of their network operations.
2am.tech
Companies across the globe are racing to put as much of their operations as possible on autopilot, get the most out of data to predict outcomes, eliminate errors while reducing work hours, and ultimately deliver the best possible experience for their customers.
2am.tech
Amazon currently has over 1M warehouse robots deployed and hopes to automate 75% of its global operations by 2027 - a goal that would reduce new human worker hires by 160 K.
The Tech Buzz
By 2030, success will belong to organizations that fully integrate AI into the core of their operations, completing the transformation into The Autonomous Enterprise.
Emerline
A recent report from Gartner highlights that generative AI will reshape service operations by reducing manual documentation time by up to 30% by 2026.
Contact Center Technology Insights
Last updated: 29 December 2025
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