Voice Assistants

• [New] The Crypto Council for Innovation will lobby policy makers, take up research projects and serve as the burgeoning industry's voice in championing the economic benefits of digital currencies and related technologies.
• [New] NATO voiced concern on Thursday over what it said was a big Russian military build-up near eastern Ukraine after Russia warned that a serious escalation in the conflict in Ukraine's Donbass region could destroy Ukraine.
• [New] With the advent of chatbots and telehealth, it will be interesting to see how AI proliferates for both patients and providers over the next few years.
• [New] A serious escalation in the conflict in Donbass could destroy Ukraine, as Nato voiced concern over what it said was a large Russian military build-up near eastern Ukraine.
• [New] To emerge from the COVID-19 crisis and recover better, the international policy response must be inclusive and coherent, taking into account the voices of all countries and addressing interconnected global risks, including non-economic risks such as climate change.
• [New] At the global level, countries most vulnerable to disasters have the least agency to address risk drivers, calling for more inclusive global governance mechanisms that enhance their voice and representation.
• [New] 50% of support leaders plan to invest more in automation, including chatbots, in the coming year.
• [New] According to the 2021 State of the CIO survey of 812 IT leaders, IT shops will spend more on data and business analytics, security and risk management, cloud-based enterprise applications, and customer experience technologies, including chatbots and mobile apps.
• [New] We are going to be a core component in the global communications architecture of Governments, providing defense customers with secure, resilient and resilient voice and data communications anywhere in the World.
• [New] We can expect increased use of healthcare chatbots, with its global market expected to hit $703 million by 2025.
• [New] The use of chatbots, biometrics and blockchain tech have elevated the customer experience for good, and in 2021 fintech companies that facilitate, assist, or fund ecommerce transitions will thrive.
• The number of voice searches in 2021 will be 30% of the total number of searches.
• Research and Markets predicts the chatbot market to grow from US$3.3bn in 2020 to $8.7bn by the end of 2025.
• The overall mobile service revenues will grow at a 3.5% CAGR during 2020-2025, driven by growth in mobile data service revenues, which will offset the decline from mobile voice and messaging service revenues during the forecast period.
• Bell Canada will become Clearwire's preferred provider of IP-based services and applications in markets beyond North America.
• The biggest opportunity for chatbots in 2021 will be for businesses to stop viewing chatbots as a standalone solution.
• Impactful initiatives such as combating loan frauds, cybercrimes, voice recognition for customers and video interactions with banks will see a whole new horizon in 2021.
• When customers create an encrypted voiceprint with Bank Australia, Nuance's biometric solution will verify their identity by analysing over 1000 characteristics of their voice.
• To exploit the potential of AI, Australian industry will need between 32,000 and 161,000 new specialist AI workers in machine learning, computer vision, natural language processing and other AI technologies by 2030, the AI Roadmap says.
• 2021 will see more voice solutions aimed at improving business processes (i.e. voice in meetings and voice for business intelligence).
• Just 12% of the banks half-way or more through their digital transformation efforts plan to invest in a chatbot in 2021, and a quarter of them said that chatbots are not even on their radar.

Last updated: 11 April 2021